FAQ's
Do you accept all insurance companies?
Yes we do! We accept all major insurance companies, and we are State Farm and Geico preferred.
Do you warranty your services?
We offer a 1 year warranty on most services. This covers any defects caused by the materials used or the quality of work performed. It does not cover rock chips, scratches, dents, or any other damage to the vehicle not caused by the materials or work performed.
Will my vehicle be secure while at your building for service?
Absolutely! If we have to pull vehicles outside during the day, they are always kept locked. At night we will bring them inside where the vehicle and building are both locked securely.
Will you use aftermarket or OEM parts on my vehicle?
Do I need to make an appointment to come in for an estimate?
Although you don't need to make an appointment, we encourage you to do so. This will allow us to devote as much time as possible to answer all questions and better serve you.
Will you inform me of the repairs you will be doing before you start them?
After you drop off your vehicle, we will disassemble the damaged areas for a thorough inspection. We will not start on the repairs until we have yours and your insurance carriers authorization.
Do I get to choose the auto repair shop for my vehicle or does my insurance carrier decide?
You ALWAYS have the choice to bring your car to any auto body repair shop you would like. You can always choose a different shop than the one your carrier recommends. As a small, family-owned business, we take great pride in our work and will always take care of our customers.
What if damage is found during the repair that was not on the original estimate?
This is very common. We will contact your insurance company and obtain authorization to pay for all supplemental damages.